All orders will be delivered or shipped on a Prepaid basis unless an application has been approved for open net term account. Personal checks will not be accepted. All C.O.D orders must be paid in full at time of pick up or delivery. All Merchandise remains property of AZ Wheels and Tires until paid in full.
We Offer Ground Shipping to the lower 48 US States and Canada. Canadian Customers are responsible for all import taxes and custom fees related to the product. Processing time is typically 1-2 Business Days. We offer local pick up as well.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We stand behind our product 100%. Please contact us after purchase to verify fitment before shipping so that there is no surprises. If for any reason you’re still not happy with the purchase, We offer 15 Day Money back guarantee or exchange, Buyers choice for most items. Buyer pays for returned shipping and all returned items will incur 15% restocking fee. Buyers needs to verify fitment of the wheels before mounting tires on wheels. To verify fitment have a professional put the wheels on the actually vehicle to make sure its a good fit before mounting tires. Once tires are mounted on wheels then they are no longer returnable. All tire orders will have same return policy if tires are returned same condition as sent and not mounted to any wheel. Once mounted, It can not be returned. TPMS sensors can be returned in same condition as sent. Lugs can be returned if not used and in new condition.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3-5 business days), the time it takes us to process your return once we receive it (1-2business days), and the time it takes your bank to process our refund request (3-5 business days). Shipping costs are non refundable in any case.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Claims for shortage or error must be made within 3 days of receipt of shipment. Claims for merchandise damaged or lost in transit must be made at time of receipt and documented immediately with the carrier. It will be the shipper's responsibility to file any claims with the carrier. Claims not made or handled within the specified period may not be honored.
We only replace items if they are defective or damaged. Returns for defective merchandise must have prior approval and must be accompanied by a return authorization number. Merchandise must be sent to AZ Wheels and Tires freight prepaid. Freight or labor charges incurred will not be reimbursed. Damage to merchandise caused by shipping, handling, installation, collision, vandalism, neglect, mechanical defects of a vehicle, racing or willful abuse is not covered under any warranty. Road hazard damage caused by potholes, road construction, curbs, railroad tracks, uneven road surfaces, nail holes, etc., are not covered under warranty.
Wheels are warranted for a period of one year from the original date of sale against defects of materials or workmanship such as peeling, flaking or blistering of plating. This warranty does not cover corrosion or discoloration caused by chemicals, detergents, polishing compound or coarse abrasives used in cleaning. Using these types of products can permanently damage your wheels and will void your warranty. Always run cool water on wheels before cleaning. Failing to cool wheels before cleaning can cause discoloration. Clean wheels frequently with mild soap and warm water. Freight and expenses incurred for labor and mounting or dismounting of tires are not covered by this warranty. This warranty is void if wheels are damaged with nicks from improper tire mounting, improper installation, accident, or curb damage, normal wear and tear, neglect or road impact. Pits and minor imperfections on a newly chromed wheels are results of the manufacturing process and are not plating defects. Used wheels are sold as is. This warranty is not transferable.
Powder Coated wheels are warranted for a period of three years from the original date of sale against defects of materials or workmanship such as peeling or flaking. This warranty does not cover corrosion or discoloration caused by chemicals, detergents, or coarse abrasives used in cleaning. Using these types of products can permanently damage your wheels and will void your warranty. Always run cool water on wheels before cleaning. Failing to cool wheels before cleaning can cause discoloration. Clean wheels frequently with mild soap and warm water. This warranty is void if wheels are damaged with nicks from improper tire mounting, improper installation, accident, or curb damage, rock chips, neglect or road impact.
Tires are warranted by the tire manufacturer against material defects. Performance, Summer, and Competition tires do not carry any treadwear warranty. There is no warranty on tires damaged from vehicle conditions, road conditions, driving conditions or from being driven flat.
All prices are subject to change without notice.